Creating innovative services and products that delight customers

Products and services should make life better, and thoughtful design is what sets you apart. I take a comprehensive approach to Service & Product Design, connecting physical and digital touch-points to create experiences your customers will value.

Working together through a tailored innovation process, we'll co-create customer-focused, viable, and sustainable products and services that address real customer needs. Combined with technology, we'll develop innovative solutions and create a development blueprint with built-in learning loops to minimize risk through prototyping and scaled launches.

Outcomes

Innovative solutions that delight your customers and serve your business goals

Deep customer understanding through practical tools like Customer Journeys, Service Blueprints, and Customer Archetypes

Faster learning through design experiments and integrated feedback loops

Clear development roadmap that works with your technology teams and current resources to maximize early business impact

Core Capabilities

  • Customer Research
  • Insights Generation
  • Customer Journey Mapping
  • Service Blueprints
  • Process Optimization
  • Multi-modal User Experience
  • Prototyping
  • Scenario Building & Storytelling
  • Design Thinking Facilitation
  • MVP Definition
  • Go-to-Market Strategy

Related case studies

Revolutionizing Financial Services Procurement

Redefining the Developer Experience in Finance

Ready to create something meaningful?

Whether you're a founder trying to crack your business model, a team leader wanting to build innovation capabilities, or an investor evaluating new opportunities, I bring the experience, energy, and empathy to help you get where you want to go.